Operation
Our team maximizes profitability through sustainable business practices and effective cost control. Team leaders manage properties based on region to ensure tailored attention to margins, service levels, and physical asset maintenance. Our operations team provides a full suite of services including everything from leading budgeting process to ensuring maximization of the four keys of hotel operations which include guest satisfaction, employee satisfaction, revenue, and profit.
Revenue Management
IBM Consult utilizes a centralized revenue management service to provide support to our entire portfolio. Our in-house team liaises with each property and works closely with sales and marketing to identify successful pricing and inventory strategies. They utilize a mixture of revenue channels from hotel call centers to online travel websites to maximize revenue and discover new opportunities.
S&M
IBM Consult sales managers are market and segment experts. Our feet-on-the-street approach ensures we are preferred accommodations for travel agencies, local corporations, and other top clients. Our aggressive sales strategies and superior client support drive top-line sales no matter the location or market condition. In addition, we offer centralized marketing services to support our diverse brands and markets. The marketing team is deeply integrated into the revenue and sales structure to deploy innovative and effective marketing campaigns.
HR
IBM Consult team of associates ensures that all experiences exceed expectations. Top-quality guest service has proven to be the cornerstone for our success as we provide a stable and respectful work environment for our associates, which is mirrored by the strength and efforts they represent professionally. Because our associates bring a real value in business such as different experiences, accomplishments, backgrounds, cultures, and lifestyles, we are able to provide superb service to our clients.
Finance&Accounting
The finance and accounting team is committed to a high standard of transparency and integrity by adhering to a strong code of ethics. Value is created through accountability at all times. Scope of financial reports and overall client support is crucial for safe financial business, budget and business plans monitoring.
Technology
IBM Consult invests in a solid technological infrastructure to stay competitive in today’s fast-paced environment. We integrate multiple hardware and software platforms to analyze our hotels’ performance and identify new opportunities. IBM Consult uses the latest technology to stay wired to our associates and clients, and to provide key back-of-the-house reports to improve performance at any moment in time.
Pre-Opening
- Continue development services through pre-opening phase
- Prepare pre-opening budgets and marketing plan
- Recruit and manage pre-opening sales team and other staff members
- Implement IT Systems
- Negotiate agreements with vendors, licensees and tenants
- Prepare operations and marketing plan for first year of operations
Management
- Establish and implement all policies, standards and qualities of service
- Create annual operating, marketing and business plans
- Hire, train and supervise all personnel
- Design and manage marketing and sales plans
- Recommend and supervise maintenance and replacement programs
- Operate and maintain all IT systems including the financial reporting system providing monthly financial reports and arrange annual certified audit
- Contract for utilities, maintenance and other services
- Coordinate payment of all taxes, assessments, levies and fees
- Supervise insurance bid solicitation, placement and administration